Refund & Return Policy
At Agrishelves Marketplace, we are committed to delivering fresh, high‑quality products directly from verified farmers to our buyers. Due to the nature of agricultural products, we have established the following clear and fair return policy:
✅ Exchanges Only
- We do not offer cash refunds.
- Products may only be exchanged for another item of the same value.
⏱ Return Window
- Clients must initiate a return and exchange within 3 days of delivery.
- After 3 days, exchanges cannot be accepted due to freshness and food safety standards.
📦 Condition of Returns
- Products must be returned in their original packaging and in a condition suitable for resale.
- Items that have been consumed, damaged, or improperly stored cannot be exchanged.
🚚 Logistics of Returns
- Customers are responsible for returning the product to Agrishelves.
- Exchanges will be processed once the returned product has been inspected and approved.
- Replacement products will be delivered using our trusted cold‑chain transport system to ensure freshness.
🌍 Transparency & Compliance
- This policy ensures compliance with South African consumer protection standards while safeguarding food safety.
- Agrishelves prioritizes fairness, sustainability, and trust in every transaction.